POSITION SUMMARY
The Welcome Center Coordinator is pivotal in creating a warm and welcoming experience for prospective students, families, and campus visitors. This part-time position manages the Welcome Center's day-to-day operations, provides excellent customer service, and supports the admissions team with campus tours, events, and administrative tasks.
POSITION FUNCTIONS
Visitor Experience Management
- Serve as the primary point of contact for guests visiting the Welcome Center.
- Greet prospective students, families, and visitors with professionalism and enthusiasm.
- Answer inquiries about the university, admission process, and campus programs.
- Ensure a clean, organized, and inviting Welcome Center environment.
Campus Tours
- Coordinate and schedule campus tours for prospective students and families.
- Maintain an up-to-date tour schedule and assign student tour guides as needed.
- Prepare and distribute materials for tours, such as maps and promotional items.
Event Support
- Assist in planning, organizing, and hosting on-campus and virtual admission events (e.g., Brunch Tours, Preview days).
- Serve as an on-site event coordinator, ensuring smooth check-in and guest experience.
Administrative Duties
- Manage the Welcome Center calendar and respond to appointment requests.
- Maintain visitor logs and compile data for reporting purposes.
- Assist the admissions team with mailings, data entry, and communication campaigns.
Collaboration
- Work closely with the Junior Admissions Counselors to ensure accurate and engaging campus tours.
- Partner with the admissions team to develop and improve Welcome Center processes.
POSITION REQUIREMENTS
Education and Experience
- A high school diploma or equivalent is required; a college degree is strongly preferred.
- Previous experience in customer service, hospitality, or a similar role.
Skills and Abilities
- Excellent interpersonal and communication skills.
- Strong organizational and time management abilities.
- Proficiency with Microsoft Office Suite; experience with CRM systems is a plus.
- Ability to work independently and as part of a team.
- Friendly, professional demeanor with a passion for higher education and student success.
PHYSICAL REQUIREMENTS
Working Conditions
- This is a part-time position requiring 20-25 hours per week.
- Must be available to work some evenings and weekends for events.
- Ability to stand and walk for extended periods during campus tours.
- Must be able to lift up to 30 lbs. (cases of paper, packages, books, etc.)
- Must be able to access all required spaces and classrooms of assigned location.
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform this job.
Commitment to the Concordia Mission
Concordia University Texas is an Equal Employment Opportunity employer. Concordia University Texas empowers students of all backgrounds to lead lives of critical thought, compassionate action and courageous leadership. As a liberal arts university, Concordia develops the mind, heart, soul, and body, preparing leaders for lives of service. As a private, faith-based university, employees must be supportive of our mission. We actively seek candidates who have professional skills, experience, and willingness to strengthen campus diversity, equity, and inclusion in support of our mission as an institution and our strategic plan. To the extent allowed by law, we reserve the right to give preference in employment based upon religion. Concordia does not discriminate on the basis of gender, race, color, age, national origin, disability, genetic information, military or veteran status, and any other basis protected by law.