Dear Prospective Student,
Disability Support is part of the Student Success Center (SSC) at Concordia University Texas (CTX). In order to provide students with accommodations or other needed services we ask them to describe their disability, their past use of accommodations and the disability’s likely impact on their educational experiences. In order to do this we ask that you complete the attached Intake form (PDF) and submit it along with any supporting documentation of how your condition impacts you in the educational setting. Types of helpful documentation supportive of accommodation’s requests include medical records, psycho-educational testing, and school records. If you don’t have copies of this type of information, you are welcome to meet with the Director of the Student Success Center to discuss other ways to demonstrate a connection between your condition and any academic barriers you anticipate facing.
Documentation can provide a valuable tool for helping the Director of the SSC understand how courses, systems and facilities may present barriers, and for planning strategies, including reasonable accommodations, which facilitate access. The Director of the SSC often uses external documentation to augment conversations with students and to support requests for accommodations.
Please submit the Intake form (PDF) and supporting documentation to:
Ruth Cooper, Director of the Student Success Center
11400 Concordia University Dr.
Austin, Texas 78726
phone: 512-313-5031; fax: 512-313-5039
Once the Director receives and reviews your submitted information she will send you an email via your CTX email account or contact you by phone to schedule a meeting to discuss your request. Generally, the outcome of this meeting will be that you are given letters to give to professors that indicate needed accommodations. In some cases, further documentation may be required to support an accommodation’s request.
We suggest that students who receive accommodations meet privately with each professor at the beginning of the semester to deliver the accommodations letter. This gives you an opportunity to discuss any concerns you have about the class and answer questions the professor may have about how best to provide accommodations to you. If any problems arise with receiving accommodations during the course of the semester, please contact the director.
A helpful document produced by the Office of Civil Rights (OCR): "Students with Disabilities Preparing for Postsecondary Education: Know Your Rights and Responsibilities”
1. Student requests accommodations by submitting an Intake form (pdf) and other documentation of a disability to the Director of the Student Success Center (SSC) at 512-313-5031 (phone), 512-313-5039 (fax) or by email at firstname.lastname@example.org.
a. If no other documentation exists then student should just complete and submit the Intake form.
b. Students are encouraged to request accommodations prior to the beginning of each semester.
c. Failure to request accommodations in a timely manner may result in a delay in receiving services.
2. Once the Intake form has been received the staff of the SSC will review the documentation and either call the student or send an email to the student’s CTX email account to schedule a meeting to discuss needed accommodations with the student and to draft an accommodations letter.
3. A mutually agreed upon accommodations letter will be written to be given to the professors for that semester. It is the student’s responsibility to give this letter to his/her professors. If the professors have any questions they are encouraged to contact the Director of the SSC.
4. Accommodation’s letters are to be reviewed each semester. Students should contact the Director of the SSC each semester to review and adjust their accommodations letter as necessary.
Grievance Procedures for Disability Complaints
There are federal laws which protect Concordia University Texas students with disabilities from discrimination: the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973and the ADA Amendments Act of 2008. Concordia University is committed to providing reasonable accommodations to qualified individuals. The Director of the Student Success Center works with students and faculty to set up appropriate accommodations and to resolve any complaints about accommodations that may arise.
The following grievance procedure is in place to assist any student with disabilities who believes that s/he is being denied a reasonable accommodation, discriminated against because of a disability or retaliated against due to an academic accommodation. The Vice Provost of Student Enrollment and Support Services at Concordia University Texas is designated as the Section 504/ADA Compliance Officer and will handle formal disability related complaints from students. Written complaints should contain the student’s name and address and a description of the problem or concern. The complaint should be filed within thirty (30) days of the student becoming aware of the problem or concern, and submitted to:
Kristi Kirk, Vice Provost of Student Enrollment and Support ServicesConcordia University Texas, 11400 Concordia University Dr. Austin, Texas 78726.
The Vice Provost of Student Enrollment and Support Services will meet with the student, other university officials or other interested parties to investigate the complaint. This investigation shall be informal, but thorough, affording all interested persons an opportunity to submit evidence relevant to the complaint. Within thirty (30) days a written determination of the validity of the complaint and a description of the resolution, if any, will be issued by the Vice Provost of Student Enrollment and Support Services and a copy forwarded to the student.
If a student stills disputes the decision a formal complaint may be filed with:
Office of Civil RightsU.S. Department of Education400 Maryland Avenue, S.W.Washington, D.C. 20202-1100(202) 245-6840TTD: (877) 521-2172
Ruth Cooper, Director of Student Success Center
Building F, Room F212
Rhea Ann Spiegel, Testing Center Coordinator
Building F, Room F216
Testing Center, Building F, Room F215